FAQ

What is Perfume Centre?
Perfume Centre is an online store and shop that offers a wide selection of authentic designer perfumes, deodorant sticks and cosmetics.

How do I register on Perfume Centre?
To register as a user, please visit https://www.perfumecentrekenya.com ( Use Google Chrome, Opera and Mozilla Firefox browsers for the best experience )

Navigate to MY ACCOUNT section on the top right of our website and choose “Register” option on the right.
Provide your name and contact number, create a username with your email address and a password. You will be requested to confirm password.
Then Create account.

Do I have to create a new account if I already have an existing account?
No, you don’t. You can however edit your account information such as your ‘Shipping’ and ‘Billing’ addresses, update your email address and password by following the steps below:

Log in to your account
Click ‘My Account’ and then select ‘Account Information’
What do I do in case I have forgotten my password?
Please visit the login page and click on the link next to ‘Forgot your password?’; enter the details of the email address that you used when you first registered your account.

We will email you a link to this email address which you can click on to reset your password.

If you are still unsuccessful in resetting your password, you may contact the Perfume Centre Customer Support Team through email on info@perfumecentrekenya.com or through our Chat bot on the bottom right of our website.

Can I change my account information?
Yes, you can edit your shipping, billing and email addresses. Simply log in to your account, click ‘My Account’ and then select ‘Account Information’.

When can I place my order?
You can place your order at any time. Deliveries however will be done as per the timelines noted on the check-out page.

How do I place an order on Perfume Centre?
Once you log on to www.perfumecentrekenya.com, you can search for items by;

Searching for the products by keying the product on the ‘Search’ bar or by clicking on any of the following menu items on the main menu bar.

PERFUMES

COSMETICS

BODY CARE

GIFT SET

Contacting our Sales and Support Agents through the chat and request for the product(s) if you have a challenge in navigation.
Once you find the items, hover over it and a “Add to Cart” button will appear. After adding the item to cart you can continue shopping for more items or you can navigate to your shopping cart on the top right corner of the website where you will get options either continuing to shop or checking out.
If you have an account and have not logged on, you will be prompted to ‘Sign In’ to your account or if you do not have an account, you will be required to ‘Register’ and create a new account if this is your first order. Enter a ‘Shipping Address, choose a shipping method, and enter your payment information.
Review your order details. Be sure you’ve applied any Gift Cards or promotional codes you would like to use on your order.
Click ‘Place your order’.
Once payment has gone through you will then receive an email with the order details, and a text that the order has been confirmed.

What payment options do I have?
M-PESA, Visa and Master Card.

How secure is our payment platform?
We take with utmost caution to satisfy our customers trust in their information and money. Our payment service provider is PCI DSS level 1 compliant, and our payment pages use Extended Validation SSL with 256-bit encryption)

How soon from the time of ordering will my item be delivered?
Your package will be available within 1 business day for Express Orders and 3 business days for Standard delivery. ( Visit the Delivery Policy for details)

Can I choose to collect the items ordered instead?
Yes. You can visit any of our shops at Capital Centre in Mombasa Road, TRM in Thika Road and Gateway Mall in Syokimau, Mombasa Road. We are open from 10:00 AM to 8:00 PM daily

What forms of identification do I need to collect the items?
You can present your Passport or National ID

Can I send someone to collect the items on my behalf?
Yes, you can. Please ensure that you notify us on email or chat with the name and ID of the person collecting so that we can facilitate this. The person also needs to confirm the integrity of the delivery and confirm whether the condition of the products is good.

Can I cancel my delivery after I place the order?
We allow for cancellation of the order at any point before it is shipped. Once it is shipped, you can reject it (without opening the package) once delivered, to go back with the rider. Please note that the refund will be exclusive of shipping fees.

What happens if a product I ordered is out of stock?
We always ensure that we display only what we have in stock and the quantity available to avoid this situation.

If I’m not at home can the delivery be left with a neighbor or with the security office/guard?
Yes, you can. Please ensure that you notify us on email or chat with the name and ID of the person collecting. Please advise the designated person to review the condition of the products order. Kindly review the terms and conditions of returns to get further information.

Can I do a Pre-order?
Yes, we do. The product will be tagged on the website. Look out for all our amazing deals and offers.

Can I pay on delivery?
We currently don’t offer this mode of payment. We will update you once it is available.

What is the cost of delivery?
Our delivery services are based on three key factors; quantity, value and destination. The cost will however be displayed when placing the order. You can however find more detailed information on the charges there.

Do we offer after sale services for items purchased on Perfume Centre?
Yes. All our items are authentic and of the best quality. In case you will need more information in regards to this you can contact Perfume Centre team via chat for further assistance

What is Perfume Centre’s Return and Refund policy?
Please visit Return Policy and Refund Policy to learn more. You can also contact us via Chat, phone contact or email should you need any clarification.

How can I contact Perfume Centre in case I have any issues?
You can contact us on: Tel: +254 733 962662 or Email: info@perfumecentrekenya.com

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